Question 1

Who is Gripwise for?

Accepted Answer

Gripwise is built for product founders (SaaS, hardware, mobile apps) who need to convert B2B leads into customers, freelancers who want to land clients on autopilot, and sales teams looking to automate their outbound. If closing deals happens in meetings, Gripwise is for you.

Question 2

How long does it take to set up?

Accepted Answer

Most users are up and running in under 10 minutes. Buy a domain and mailboxes inside Gripwise — authentication is configured for you and warmup starts on its own — describe your ideal customer, and launch. There is no DNS panel to open.

Question 3

Why is there nothing to configure?

Accepted Answer

Because the knobs other tools hand you are the ones that decide whether you land in the inbox. Domains and mailboxes are bought inside Gripwise with SPF, DKIM and DMARC set for you, warmup starts on its own, and every message is written from sourced research. Deliverability and copy are outcomes we own, not settings we outsource to you.

Question 4

What can I do before paying anything?

Accepted Answer

Search and preview leads for free, no credit card required. Credits only move when you unlock something — a verified work email, a mobile number, a research brief — and any lookup that fails is refunded automatically.

Question 5

How does lead generation work?

Accepted Answer

Describe your ideal customer in plain English. Gripwise builds the list from live sources at query time rather than serving you a snapshot of a database from last year, verifies the contact details, and scores each account against your ICP.

Question 6

What actually happens before a message is sent?

Accepted Answer

Every account gets researched into a fact sheet — funding, hiring, product launches, leadership changes, technology and public pain points — with a working source and a date on each fact. That research produces a fit verdict. Accounts that fail get a written rejection instead of a generic email.

Question 7

What stops the AI from making something up?

Accepted Answer

A draft can only use facts that already exist in a stored brief, and each of those facts had to arrive with a source URL that resolved. If the research turns up nothing defensible, the account is skipped rather than padded with filler personalisation. A skipped account costs nothing; a fabricated one costs the relationship.

Question 8

What happens to leads that aren't a good fit?

Accepted Answer

They're marked irrelevant with the reason attached, and they never enter a sequence. You can read every rejection and argue with it — that's how you tune the ICP definition.

Question 9

What channels does Gripwise use for outreach?

Accepted Answer

Email, LinkedIn and phone, on one schedule per person rather than three campaigns racing each other. A human reply on any channel pauses the other two immediately.

Question 10

How do meetings get scheduled?

Accepted Answer

When our AI detects buying intent in a conversation, it automatically sends calendar availability and books the meeting. Meetings happen on Google Meet or Microsoft Teams. You just show up and close.

Question 11

Do you use templates?

Accepted Answer

No. We deliberately avoid designed templates because everyone ignores marketing-looking emails. Our AI writes conversational messages that feel human and get responses.

Question 12

What if I need human review?

Accepted Answer

You're always in control. When AI confidence is low, messages get flagged for your approval before sending. We call it human-in-the-loop.

Question 13

Why does Gripwise sell its own domains and mailboxes?

Accepted Answer

Because cold outreach fails on infrastructure far more often than on copy. Sending from your company domain risks the domain your invoices and support replies depend on, so outreach runs on dedicated domains bought in-app — auto-authenticated, warmed up, rotated, and paused automatically if bounce rates move. Your main domain never touches a cold email.

Question 14

What email providers do you support?

Accepted Answer

Buy mailboxes in-app, or connect Gmail and Outlook (Microsoft 365) via secure OAuth — we never store your password. Either way sending, replies and warmup work the same.

Question 15

Why is there a sending limit per mailbox at all?

Accepted Answer

Because volume per mailbox is exactly what spam filters score. Gripwise caps each mailbox at a human pace and spreads volume across every inbox you connect — 50 emails from ten healthy mailboxes book meetings, 500 from one mailbox book a blacklist. Scale comes from adding mailboxes, not from pushing one harder.

Question 16

How are opt-outs and compliance handled?

Accepted Answer

A reply like 'remove me' is caught by intent detection, not keyword matching, and the contact lands on a global suppression list that every campaign and mailbox respects automatically — with a full audit trail for CAN-SPAM and GDPR. Nobody on your team has to remember to remove anyone.

Question 17

What counts as a 'lead'?

Accepted Answer

A lead is a new prospect we find for you using our Lead engine. Leads you import from your own CSV files don't count against your lead limit—you can import unlimited leads.

Question 18

Why does everything run on credits?

Accepted Answer

Because you should pay for outcomes, not access. Each seat adds credits to one pool shared by the whole team, and credits only move on success — an email found, a number verified, a research brief delivered. Searching and previewing cost nothing. Plans themselves can be upgraded or downgraded anytime.

Question 19

What happens when a lookup fails?

Accepted Answer

The credit comes back, automatically. You never pay for an email we couldn't verify or a number we couldn't find — charging for misses is a data-broker habit we deliberately didn't copy.

Question 20

What happens if I run out of credits?

Accepted Answer

Top up from your dashboard whenever you need more. The pool is shared across the whole team, so one busy rep never starves the rest, and spending stays under your control.

Question 21

What can Gripwise see in my inbox?

Accepted Answer

Only threads tied to your campaigns and known leads are processed — your inbox is not a data source we trawl. Data is encrypted at rest and in transit, and every organization's leads and conversations live in an isolated tenant that is never shared across customers.

Question 22

Do you store my email password?

Accepted Answer

Never. We use OAuth 2.0 token-based authentication. We can only access what you authorize, and you can revoke access anytime.

Question 23

Can I delete my data?

Accepted Answer

Yes. You can request complete data deletion at any time by contacting support. We'll remove all your data within 30 days.

Frequently asked questions.

Getting Started

How It Works

Email & Deliverability

Pricing & Billing

Security & Privacy

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